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Customer journey mapping has its specifics in each industry. This 30-page whitepaper focuses on how journey mapping is done in healthcare, highlights best practices and common issues.
Download the paper here
Check it out to learn:
You'll also get links to:
How healthcare organizations and institutions create journey maps
What are the most critical parts of healthcare journey
How stakeholders are involved
Useful tips and tricks on the process
The specifics of journey mapping in the healthcare B2B environment
Ready-to-go templates
Downloadable, print-ready cheat cards with journey mapping hints for healthcare